Log aggregator Dashboard: AWS Connect and Lex session logs in a common dashboard

Introduction: Welcome to the Log Dashboard – a powerful tool designed to provide insightful visualizations of your AWS component logs. This dashboard is built using Amazon QuickSight, a business…

Enhancing Customer Interaction: Integrating Amazon Q Chatbot for Company Website

Introduction In the fast-paced digital era, businesses are constantly seeking innovative ways to enhance customer interaction and provide seamless support. One powerful tool that can transform the…

Diversity Dilemma

In the ever-evolving landscape of customer service, the need to connect with diverse audiences is more critical than ever. At MIST Global, we’re on a mission to explore the nuances of communication by…

Transforming Customer Engagement with Amazon Lex: Bank Y's Digital Evolution

In today's fast-evolving financial landscape, banks must go beyond providing financial services—they must deliver exceptional customer experiences. This is where the power of conversational AI comes…

Meta Enters the Twitter Rivalry, Fueling the Battle for User Attention

In an era where the tech industry is fiercely competing for user attention and advertising revenue, Meta, formerly known as Facebook, has introduced its latest endeavor—a Twitter rival. This new social…

7 Essential Tips for Balancing Work and Learning Programming

Finding a balance between work commitments and learning programming can be a daunting task for students transitioning into a programming career. As the demand for programming skills continues to rise,…

Navigating the Ever-Evolving Landscape

Staying ahead in the dynamic world of social media is vital for businesses seeking to maximize their online presence. As we enter 2023, it becomes crucial to grasp the latest trends and strategies in social…

Unleashing the Power of Google Analytics 4

Google Analytics 4 (GA4) is a more advanced version of Google's web analytics service, released in October 2020. It is designed to provide a more complete picture of user behaviour across multiple platforms…

Our Top Picks for RSA 2023

RSA 2023 is right around the corner and we can't wait to see what new ideas and technologies will be unveiled. Here are our top picks for what to look out for at the conference. Thrilled to hear from…

The Future of Pharmacy: Balancing AI and Human Element in a Changing Landscape

The pharmacy industry has undergone tremendous changes in recent years, with a growing emphasis on automation and convenience. Patients today expect more from their pharmacies, which has prompted pharmacists…